Returns & Refunds
Last updated September 30, 2026
If something is wrong with your order
We stand behind our work. If your order arrives defective, damaged in transit, or does not match the proof you approved, we will reprint it or refund it.
- Contact us within 7 days of receiving your order.
- Send photos of the problem and your order number.
- We may ask you to return the defective goods; we cover return shipping when the error is ours.
- Approved claims are reprinted at no charge, or refunded to the original payment method within 5–10 business days.
What is not covered
- Errors present in artwork you supplied or in a proof you approved — including spelling, layout, and color built into your file.
- Color variation between screen and print, or between print runs. Screens are backlit and calibrated differently than ink on paper or fabric.
- Customer-supplied garments or materials damaged during decoration. See our supplied-goods waiver at checkout.
- Orders where you requested we print without a proof.
Cancellations
Orders can be cancelled for a full refund any time before production begins. Once we have started production, artwork, materials and press time have already been committed and the order cannot be cancelled.
Blank & stock goods
Undecorated blank apparel and stock supplies bought from us may be returned within 30 days if unused, unwashed and in original packaging. A restocking fee may apply. The buyer is responsible for return shipping costs for accepted non-defective returns. We cover return shipping when the error is ours, as described above.
How to reach us
Email orders@pattersonprintshop.org or call your local shop:
- Hesperia, CA — 760-488-8100
- Upland, CA — 909-949-4425
- Moreno Valley, CA — 951-924-2332
- Bridgeview, IL — 708-430-0224